FAQs
- Is there a deposit? When is the remaining balance due? What is your cancellation policy?
A deposit of $100 or more is required to tentatively reserve an event. The package balance must be paid in full at least two weeks before your event. Failure to complete payment will result in your party being canceled, and the deposit and any payments made up to that point will be forfeited, unless previously agreed upon.
Cancellations made after receiving full payment will result in the forfeiture of the date and event.
- Do you ship your rentals or can I pick them up?
We do not ship our party rentals. We come to your home, set up, and take down. We bring everything to your home and set it up.
- How much space is needed for setup?
Please clear the glamping space before our team arrives for setup. If any furniture needs to be moved, please do so prior to our arrival for setup. Our team will not be able to help you move furniture due to staff liability and safety concerns.
The base of each tent, once assembled, measures approximately 4 square feet wide and extends almost 6 feet long when the tray is placed on the floor in front of the mattress.
- How long does it take to set up and take down?
Picnics and sleepovers typically take 1 to 2 hours to set up, depending on the size of the event. Takedown usually takes about half an hour.
- Can tipi tents be used outdoors?
No. Our tipi tents are for indoor use only.
- Do I need to clean the equipment before returning it?
No, thank you! We make sure everything is disinfected and washed upon return. We wash linens with disinfectant detergent containing an additive that kills viruses and bacteria and dry them at high temperatures.
- Is a gratuity included for service?
Tips are not mandatory, but are always appreciated. Any tips received will be given to the designated team member.
- How do I return the rented items?
We will schedule a convenient time to pick up the items. For spa and picnic items, pickup will be the same day. For sleepovers, pickup will be the next morning. If any items are missing or broken, please notify us and we will replace them. A fee may apply for each lost or broken item.
- What are the penalties?
Any damaged or stained items will result in the loss of the security deposit and/or the cost of replacing the equipment.
- Are pets allowed in the tents?
No, thank you. All tents are smoke- and pet-free.
- Is there an age requirement?
We respectfully request that all guests be at least 5 years old.
- Do you host and organize the party?
We do not host or organize the party (except for the Spa Party Package).
- Do my guests need to bring pillows or blankets?
Yes, we do not provide pillows or blankets for sleeping due to hygiene reasons. The blanket we provide is for decoration only.
- How are bed linens washed? Are items disinfected?
All our sheets, blankets, and pillowcases are washed with disinfectant detergent.